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Archive for August, 2017

Of Financial Institutions

This is one troubled Deity and I need no piety – pun intended.. I have noticed a disturbing trend on this blue-green mass of rock.. My gigai of late just can’t take it.. What am I ranting and raving about this time round?. The general elections of a certain country? Nope I don’t give a hoot about human affairs as I haven’t yet established any diplomatic relations with your human countries and at this rate I doubt I will.. There are so many pills for me to take for the so many ills that are there..
No today I want to talk about the financial institutions- banks especially.. Now I am not going to talk about how they have exorbitant interest rates that only deepen their bellies and deep pockets.. No, I am going to talk about their customer care.. My gigai being fraternity of the hospitality industry I believe that I have the right to talk about it.. I remember a certain local back that claims to be EQUITable- I used to bank with it.. Once when I went to follow up on an issue on my account I was taken to see the customer care desk.. I remember asking the agent what was the difference between a MasterCard and Visa.. He seriously told me with his many years in the banking industry that with MasterCard I could pay fare with it.. That was the difference!. Even my two year old daughter wouldn’t fall for such a lie.. Imagine the cheek!. I left with my remaining dignity and swore never to go back again.. At least Google will tell you a smarter lie..

Now today just some hours ago as I headed to my bank- a different one mind you one that claimed that it is a Diamond Trust one- I went for a different issue one involving my banking app PIN.. The agent I met at the desk was kind enough to tell me she has no idea about how the app works- I wonder what happened to training new staff on products and services offered at your company.. So she went to her friend who was a bank teller.. Now the bank teller was helpful enough to tell me in a voice reserved for kindergarten kids that I should I dial a certain short code as if I didn’t know that.. I looked at her affronted and left because when the system told me I should visit a certain branch the AI wasn’t stupid otherwise it would have told me to simply dial the USSD short code..
At least the only bank that hasn’t down me such crass stupidity is the one that lives to Chase around and I love their customer service; it is so personalized.. Back at my UI we really don’t need baking institutions so this deity really doesn’t get how the system works here on this crappy blue planet..

Until next time from a man of the people, deity of the universe of infinite and disconcerted banking client stay safe..
PS: Please stop with the killings and kidnappings during this election period.. It’ll affect the economy negatively..

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